Go West RV Centre Rental Terms for travel between 01-Mar-2012 and 31-Oct-2012

PAYMENTS
A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation.  This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. The balance payment due will be deducted from your nominated credit card 35 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your card for the balance to be collected at least 35 days prior to your rental commencing.

If you are booking within 35 days of travel the entire cost of the rental will be transacted from your nominated credit card at time of booking confirmation. Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to CAD$.

Some charges may be payable directly to your rental station upon arrival, these will be itemised as such in your breakdown of pricing if and where applicable..

CANCELLATION POLICY
Upon confirmation that your selected vehicle is available a non refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply:

If cancelled within 3 days of request                    No further charge
Up to 33 days prior to departure                         CAN$200.00 plus taxes
33 - 19 days before scheduled departure             60% of total rental charges plus taxes
18 - 4 days before scheduled departure               75% of total rental charges plus taxes
3 days before scheduled departure or No show    100% of the total rental charges plus taxes

One way fee is also payable in full on one-way cancellation.
No refunds for early returns.
Go West will not refund any reservation cancelled, missed or otherwise as a result of act of God, or war or an act of terrorism.

AMENDMENTS - RESERVATION CHANGES
First change no charge, $50 for each additional change.

Please note: these are the fees set out by Go West in addition to those on the website amendment fees.

TRAVEL INSURANCE
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

VIP CHECK IN - IMPORTANT
The below links will direct you to Go West's VIP Check-In Information Sheet. The document is in 5 different languages and needs to be filled out and faxed back to Go West at least 3 days before arrival.

English: http://go-west.com/LinkClick.aspx?fileticket=58m5keZ30Ac%3d&tabid=194
French: http://go-west.com/LinkClick.aspx?fileticket=UrLPYNVlozE%3d&tabid=194
German: http://go-west.com/LinkClick.aspx?fileticket=2pPu-bkuc0M%3d&tabid=194
Spanish: http://go-west.com/LinkClick.aspx?fileticket=6OS8xkoLTuk%3d&tabid=194
Dutch: http://go-west.com/LinkClick.aspx?fileticket=GdEapGhWvjA%3d&tabid=194

The links can also be found on the supplier's web site www.go-west.com

MINIMUM RENTALS
- 7 days minimum rental for all hires
- one way bookings (Vancouver - Calgary or vice versa) are available on request only
- Class A rentals are available on request only

OFFICE HOURS
Monday – Friday:  8:00am – 5:00pm
Saturday:  8:00am – 4:00pm
Sundays & Holidays:  Closed

2012 HOLIDAYS
New Year’s Day - Jan 1 & 2
Family Day - Feb 20
Good Friday - Apr 6
Victoria Day - May 21
Canada Day - Jul 1 & 2
BC Day / Heritage Day - Aug 6 (YVR & YYC only)
Labour Day - Sep 3
Thanksgiving Day - Oct 8
Remembrance Day - Nov 11
Christmas Day - Dec 25 & 26

DISTANCE FROM THE AIRPORT
Vancouver 40km
Calgary 7km

VEHICLE PICK UP & RETURN HOURS
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra $50/hour and the supplier's transfer to the hotel will be void.

No refunds for early returns!

RENTER’S RESPONSIBILITY
Every renter must have a valid credit card to be able to rent an RV from Go West. The renter is responsible for the vehicle and will be charged for any misuse or undue care, mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance. This includes checking engine oil, fluids and coolant levels at each refuelling, as well as reporting mechanical failures immediately. Necessary repairs over $75 require/need prior authorization from the supplier's office. Insurance coverage is void by not reporting any damage to Go West and Insurance Company within 24 hrs.

AVAILABILITY
If, for any reason beyond the supplier's control, the reserved vehicle is not available, Go West reserves the right to substitute a vehicle of equivalent value, to refund all payments without further liabilities, or offer a higher rated vehicle at no extra cost to the renter. Any subsequent expenses (additional ferry costs, gasoline, etc.) are the renter’s responsibility.

Should a lower rated vehicle be offered, Go West’s only obligation is to refund the cost difference between the two vehicles. In the event that the renter refuses to accept the vehicle offered, the renter acknowledges that all payments will be forfeited and he/she will have no further loss or damage against Go West.

DRIVER’S REQUIREMENTS AND TRAVEL RESTRICTIONS
- Driver’s must be between 21 -75 years of age
- Travel restrictions; see insurance information

SERVICE
Go West has the right to refuse service to any customer. The supplier also reserves the right to NOT replace the rental vehicle in case of a self inflicted accident.

SECURITY DEPOSIT
CDR Insurance: $500 processed credit card charge.

NORTHERN RENTALS (minimum 7 nights)
A surcharge of $300 applies to rentals traveling north of Fort St. John on the Alaska Hwy, Cassiar Hwy, into Yukon and Alaska. Travel on the Dempster Hwy, into the NW Territories and Nunavut is not allowed.

Northern use must be specified and confirmed at time of reservation. The supplier allows northern rentals with non-slide C20', C22’, C24’ and C26’ slide out.

US BORDER CROSSING
Travelling into the United States is allowed at no extra charge.

CLEANING DEPOSIT
$150 ($250 for the A Class) is processed at time of rental and refunded upon return of clean unit.

No pets / animals allowed in units.

No smoking allowed in any of the vehicles.

Cleaning Charges:
-$500 - smoking/pets
-$75/hour - inside/outside cleaning
-$25 - dumping per tank
-$75 - fuel refill service fee + fuel cost

ROADSIDE ASSISTANCE
Customers renting Go West vehicles, have 24-hour Ford and Chevrolet roadside assistance in Canada and the USA.

This service does not cover the expenses for non-mechanical difficulties such as running out of gas, cooling fluids or oil, tire and radio problems, air conditioning, losing keys, non functioning of the fridge.

Go West also gives customers a toll free emergency phone number where they can be reached daily from 8am to 8pm. The supplier therefore does not cover any cost incurred by use of cell phones.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Go West RV Centre Insurance

INSURANCE
Go West maintains liability coverage on all its rental vehicles to a maximum of $5,000,000 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance (CDR) with a deductible of $1,500 per occurrence. All coverage and waivers are subject to the express terms of the rental contract and of the applicable motor vehicle insurance contract.

DAMAGE TO VEHICLE
Customer’s Responsibility
In the event of loss or damage to vehicle while on rental, whether or not due to the fault of the rental customer, the customer’s responsibility for direct and accidental loss or damage to the vehicle is limited to a maximum of $1,500 per occurrence. There is no limit however if vehicle incurs loss or damage not covered by the insurance as outlined in the insurance table.

DEPOSITS
At time of rental Go West charges the renter’s credit card with an Insurance Deposit ($500) and a Cleaning Deposit ($150 / $250 Class A). Deposits are refundable upon vehicle’s check-in if it has been returned: On time, un-damaged, clean, equipment complete, holding tanks empty and gas tank full. Deposits given by charge – credit cards, will be refunded by same.

TRAVEL NOT ALLOWED
Motorhomes are not permitted on Dempster Hwy, Inuvik, Northwest Territories, Mexico or Death Valley. Alaska and Yukon, Cassiar Hwy, Alaska Hwy only with Northern Surcharge (conditions apply). RVs are not permitted on roads designated on the official provincial or state maps as “other roads – gravel or dirt”.

BREAKDOWN AND REPAIRS
The Client acknowledges the possibility of a mechanical failure or breakdown, and acknowledges that such occurrence is an inherent contingency associated with the operation of the vehicle, and that such contingency is beyond the control of the Company. The client agrees to hold the Company harmless from and against any loss of time, transportation costs, inconvenience, and loss of food in the vehicle, and any and all expenses resulting from such contingency in the event of a mechanical failure or breakdown.

The Company will make all reasonable efforts to assist the Client to obtain help or arrange for repairs, subject to the location of the vehicle and business hours of the repair facilities. Go West is not responsible for hotel charges, car rentals or any other incidental or consequential costs in the event of breakdown.

Within 24hrs. a report to Go West/Insurance Company and/or Police must be filed in case of an accident, any damage to vehicle, vandalism, fire or theft, otherwise insurance is null and void.
 

The following damages are not covered by insurance and the cost of all resulting repairs and replacement vehicles are therefore the responsibility of the renter:

- Failure to maintain all fluid levels;
- Failure to use specified fuel or use of contaminated fuel; or fuel in water system;
- Operation by anyone under 21 years of age or not licensed; or not listed on the rental agreement
- Driving under the influence of alcohol or drugs;
- Deliberate or wilfull damage by renter or guests;
- Damage to the interior of the motorhome;
- Travel in restricted areas (see the above);
- Towing of any kind;
- Freezing of the vehicle’s systems;
- More passengers than the available seat belts;
- Damage occurring in an accident that the renter has failed to report to Go West, Insurance Company or police
- Motorhome theft in Montreal or Ottawa - when parked - (except specific campgrounds)

Self-Caused Accidents
Go West reserves the right to deny replacing the vehicle depending on cause of accident and vehicle availability.

Calgary depot

Address: 540 Meridian Road NE , Calgary , AB , CA

Office hours:
Monday – Friday 8:00am – 5:00pm
Saturday 8:00am – 4:00pm
Sundays & Public Holidays Closed

2012 Holidays:
Good Friday Apr 6, Victoria Day May 21, Canada Day Jul 1 & 2, BC Day Aug 6, Labour Day Sep 3, Thanksgiving Day Oct 8, Remembrance Day Nov 11, Christmas Day Dec 25 & 26

Vehicle pick up and return hours:
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra CAN$50/hour and transfer to the hotel will be void. No refunds for early return.

Transfers:
The transfer service is available for a fee of $95 for up to 4 persons and a further $20 for each additional person. The fee covers transfers in both directions.  Please contact the supplier directly prior to your arrival to arrange the details.

You can be picked up from selected airport hotels and downtown hotels (but NOT the Airport). At the end of your hire you can be returned to selected airport hotels, downtown hotels and the Airport.

Please note:
- Please bring your own car seat for babies.
- No transfer for bikes, golf club bags, surfboards or other large items.
- If you are staying at a hotel that is not in the transfer pick up area - call the supplier on the day of pick up and they will direct you to a hotel that they are collecting customers from on that day. You will need to make your own way, at your own expense, to that hotel.
- Hotels in the pick up area are listed below.

International customers:
It is strongly recommended that you stay in a hotel for your first night if you are flying in from overseas, and collect your motorhome the following day.

Hotels in the pick up area:
Coast Plaza - 1316 - 33rd Street NE
Best Western - 1330 - 8th Street SW
Sandman City Centre DT
Sandman YVC
Quality Hotel YVC
Delta Bow Valley
Greenwood Inn
Blackfoot Inn
Executive Royale Inn

Calgary Intl Airport depot

Please note that the supplier does not have a physical depot at the airport, please read below for more info:

Office hours:
Monday – Friday 8:00am – 5:00pm
Saturday 8:00am – 4:00pm
Sundays & Public Holidays Closed

2012 Holidays:
New Year’s Day Jan 1 & 2, Family Day Feb 20, Good Friday Apr 6, Victoria Day May 21, Canada Day Jul 1 & 2, BC Day Aug 6, Labour Day Sep 3, Thanksgiving Day Oct 8, Remembrance Day Nov 11, Christmas Day Dec 25 & 26

Vehicle pick up and return hours:
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra CAN$50/hour and transfer to the hotel will be void. No refunds for early return.

Transfers:
The transfer service is available for a fee of $95 for up to 4 persons and a further $20 for each additional person. The fee covers transfers in both directions.  Please contact the supplier directly prior to your arrival to arrange the details.

You can be picked up from selected airport hotels and downtown hotels (but NOT the Airport). At the end of your hire you can be returned to selected airport hotels, downtown hotels and the Airport.

Please note:
- Please bring your own car seat for babies.
- No transfer for bikes, golf club bags, surfboards or other large items.
- If you are staying at a hotel that is not in the transfer pick up area - call the supplier on the day of pick up and they will direct you to a hotel that they are collecting customers from on that day. You will need to make your own way, at your own expense, to that hotel.
- Hotels in the pick up area are listed below.

International customers:
For safety reasons, it is strongly recommended that you stay in a hotel for your first night if you are flying in from overseas, and collect your motorhome the following day.

Hotels in the pick up area:
Coast Plaza - 1316 - 33rd Street NE
Best Western - 1330 - 8th Street SW
Sandman City Centre DT
Sandman YVC
Quality Hotel YVC
Delta Bow Valley
Greenwood Inn
Blackfoot Inn
Executive Royale Inn
 

Vancouver depot

Address: 32 Fawcett Road , Coquitlam , Vancouver , BC , CA

Office hours:
Monday – Friday 8:00am – 5:00pm
Saturday 8:00am – 4:00pm
Sundays & Public Holidays Closed

2012 Holidays:
Good Friday Apr 6, Victoria Day May 21, Canada Day Jul 1 & 2, BC Day Aug 6 (YVR & YYC only), Labour Day Sep 3, Thanksgiving Day Oct 8, Remembrance Day Nov 11 (YVR & YYC only), Christmas Day Dec 25 & 26

Vehicle pick up and return times:
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra CAN$50/hour and transfer to the hotel will be void. No refunds for early return.

Transfers:
The transfer service is available for a fee of $95 for up to 4 persons and a further $20 for each additional person. The fee covers transfers in both directions. Pick-up and drop-off at selected downtown hotels and airport hotels (hotels in pick up area are listed below). Drop off at Airport as well. Customers who are not staying at a hotel in the pick up area can make their own way to one of those hotels for pick up but must contact the supplier beforehand, on the day, to confirm details.

Skytrain - this is an easy, inexpensive and comfortable way to travel and the supplier offers transfer from and to the Coquitlam "Braid" SkyTrain Station at no cost.

International customers:
It is strongly recommended that you stay in a hotel for your first night if you are flying in from overseas, and collect your motorhome the following day.

Hotels in the pick up area:
Best Western Chelsea Inn Coquitlam
Executive Inn Express Bridgeport
Accent Inn YVR
Hotel Silvia DT
Empire Landmark
Comfort Inn DT
Best Western Chateau Granville
Sandman DT - on Davie
Sandman City Centre DT - 180 W. Georgia
Sandman YVR - 3233 St. Edwards Dr
Sandman Signature YVR - 10251 St. Edwards Dr

Vancouver Intl Airport depot

Please note that the supplier does not have a physical depot at the airport, please read below for more info:
 

Office hours:
Monday – Friday 8:00am – 5:00pm
Saturday 8:00am – 4:00pm
Sundays & Public Holidays Closed

2012 Holidays:
Good Friday Apr 6, Victoria Day May 21, Canada Day Jul 1 & 2, BC Day Aug 6 (YVR & YYC only), Labour Day Sep 3, Thanksgiving Day Oct 8, Remembrance Day Nov 11 (YVR & YYC only), Christmas Day Dec 25 & 26

Vehicle pick up and return times:
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra CAN$50/hour and transfer to the hotel will be void. No refunds for early return.

Transfers:
The transfer service is available for a fee of $95 for up to 4 persons and a further $20 for each additional person. The fee covers transfers in both directions. Pick-up and drop-off at selected downtown hotels and airport hotels. Drop off at Airport as well. Customers who are not staying at a hotel in the pick up area can make their own way to one of those hotels for pick up but must contact the supplier beforehand, on the day, to confirm details.

Skytrain - this is an easy, inexpensive and comfortable way to travel and the supplier offers transfer from and to the Coquitlam "Braid" SkyTrain Station at no cost.

International customers:
It is strongly recommended that you stay in a hotel for your first night if you are flying in from overseas, and collect your motorhome the following day.

Hotels in the pick up area:
Best Western Chelsea Inn Coquitlam
Executive Inn Express Bridgeport
Accent Inn YVR
Hotel Silvia DT
Empire Landmark
Comfort Inn DT
Best Western Chateau Granville
Sandman DT - on Davie
Sandman City Centre DT - 180 W. Georgia
Sandman YVR - 3233 St. Edwards Dr
Sandman Signature YVR - 10251 St. Edwards Dr